Privacy Policy

How we collect information

We collect information about you:

1. When you give it to us directly

You may give us your personal data in order to receive further information, advice or guidance in relation to waternumbers activities; or when you otherwise engage with us on our Website. When you give us information in this manner, we may collect and store this information.

2. When you visit our Website

We may collect information about you when you use our Website. Whenever you input information into our Website (for example, to sign up for a waternumbers service), we will collect the information that you give to us.

We use "cookies" to identify you when you visit our Website and to enable us to remember your log in details. Amongst other things this helps us to understand our Website users and may enable us to improve the Website experience for you and/or other users. Please refer to our Cookies Policy for details on how and why we use this data.

We may collect other information from your use of the Website, such as your IP address and access times.

We may link our Website directly to other sites. This privacy notice does not cover external websites and we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.

3. When you visit our Social Media (Facebook, linkedIn or other) page

We may collect analytical information about you when you use our social media pages. This helps us to understand our social media users and may enable us to improve our interaction with our audience.

What personal data we hold and how we use it

We will typically hold the following information about you:

• Your full name and your title
• Telephone number(s);
• Email address;
• Records of your correspondence with us;
• Subscription details (if you make use of a waternumbers services);
• Photos and digital images of individuals where you provide them to us;
• Information you enter onto the Website.

But we may request other information where it is appropriate and relevant, for example:

• Details of why you have decided to use our services;
• Details of what you intend to do with the information we provide; and
• Information about you that will enable us to be more precise in what we send you or how we approach you.

We will only process sensitive personal data (e.g. in relation to your health), with your explicit consent.

We will use your data to:

• Provide you with the information, products or services that you request from us
• Provide you with other information, products or services which we feel may interest you, when we have your consent to do so. This may include newsletters, tips, updates, information in relation to specific products, voluntary surveys or questionnaires for you to complete, and details of any promotions and competitions we are running. We may also send you details of events we think you may be interested in supporting or attending;
• Provide you with information about carefully selected third-party events, products, campaigns and competitions, where we have your consent to do so;
• Personalise our communications with you;
• Personalise our Website with your preferences and to reflect your previous interaction with the Website (for example, to ensure that our Website is relevant to your location);
• Keep a record of your relationship with us and, where you agree, communicate details of waternumbers activities that you may have participated in to others (for example by publishing stories and photos on our Website);
• Allow you to participate in interactive features on our Website when you choose to do so;
• Notify you about changes to our service;
• Comply with applicable laws and regulations and requests from statutory agencies; and
• Carry out any obligations or provide you with any other services, functionality or content which you specifically agree to on our Website.
• We will not rent, swap or sell your personal information to other organisations for them to use in their own marketing activities.

Communications and marketing

We may contact you by telephone, and where you have provided consent, by e-mail, to let you know about our activities that might be of particular interest to you; We provide the opportunity for you to opt-out from receiving our marketing communications every time we contact you.

You can opt-out from receiving our marketing communications, or update your contact preferences at any time by emailing: contact@waternumbers.co.uk

Children's data

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal data about children under 13. Some of our services may have a higher age restriction and this will be shown at the point of registration.

Financial information

In order to subscribe to waternumber services by Debit Card, Credit Card or other financial transactions we may ask for your bank or card details. In order to do this you will be directed to a secure area of our site, hosted by our agent. Credit card and bank detail information is not retained on our web servers, but maybe by our agent (for the purpose of collecting and recording payments).

How we keep your data safe and who has access to it

• We are committed to ensuring that there are appropriate technical controls in place to protect your personal details including from misuse and un-authorised access. For example, our network is protected and routinely tested.
• We do not sell or share your personal details with third parties for them to use for marketing purposes.
• We work with service providers and other third parties who help us to operate and to provide and improve our information, products and services, and we may share information with them for this purpose.
• We may allow our staff, consultants and/or external providers acting on our behalf to access and use your information for the activities we have described above (e.g. to deliver mailings, to analyse data and to process payments). We only permit them to use it to deliver the relevant service, and if they apply equivalent levels of protection that we do.
• We may need to disclose your personal information upon request to regulatory and government bodies, law enforcement agencies and suppliers we engage to process data on our behalf.
• The information we collect from you may be transferred to, shared and/or otherwise processed at a destination outside the European Economic Area (“EEA”). If we do we will take reasonable steps to ensure that the recipient implements appropriate measures to protect your information. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Corrections to your Information

Except in limited circumstances, you have the right to obtain details of the information that we hold about you. If you would like to do so please contact us using the details below.

• We also want to make sure that your personal information is accurate and up to date. Please let us know if your details change. You may also ask us to correct or remove information which is inaccurate.
• You can also opt-out of receiving all or some of our marketing / fundraising communications or request that we stop processing data about you for certain purposes at any time by contacting us using the details below.
• If you are unhappy with the way in which we have handled your personal data please contact us using the details below.

Your rights

In certain circumstances you have a right to require us to stop processing your personal data in a particular way, or for your data to be erased from our database. If it is not necessary for the purpose you provided it to us for (e.g. providing you with a service or item you have requested) or we do not otherwise require the data to be archived for future reference, we will do so.

The legal basis that we rely on for processing your data is either where:

• You have provided your consent to us using your data in a certain way;
• It is within our legitimate interests, or
• It is necessary in connection with the performance of a contract with you; or
• It is necessary to for compliance with a legal obligation to which we are subject.

You have a right to ask for a copy of the information we hold about you. If you want to access your information, please send a description of the information you want to see and proof of your identity to contact@waternumbers.co.uk.

Please let us know if you have any queries or concerns about the way that your data is being processed by contacting us on the details below. You are also entitled to make a complaint to the Information Commissioner's office, and for further information see the Information Commissioner's guidance here https://ico.org.uk/for-the-public/personal-information.

Data Retention

We keep data for as long as there is a need to keep it in connection with the purposes for which it was collected.

We may keep your personal data after a particular matter or exchange has concluded but purely for record keeping purposes and to be able to respond to queries. In some cases, we are also obliged to retain your personal data to comply with legal or statutory obligations (for example, to keep records of contractual or financial matters).

Whilst the specific time periods vary depending on the circumstances, in general we will not keep records that include personal data for more than 6 years after a particular matter or exchange has concluded. In the event that you ask us to stop sending you marketing communications, we will retain certain details, such as your name, to help us ensure that you are not contacted again.

Contact

Questions, comments and requests regarding this privacy statement are welcomed and should be addressed to contact@waternumbers.co.uk

Changes to this privacy policy

We keep our privacy policy under regular review. This privacy policy was last updated in November 2018.